Dr. Mor, Dr. Woo and all the nurses and staff are very caring and treat us like family. The entire experience was great for us and all the tests and procedures were explained to us so we could understand the process without being overwhelmed. The atmosphere of the facility is very peaceful and the views in the waiting area are outstanding. The wait times were minimal (usually less than 10 minutes). Dr. Mor is very knowledgeable and takes time to answer all your questions and not feel rushed during the appointment. It took us one egg retrieval cycle and two embryo transfer cycles and we are overjoyed with the result. We are almost halfway through the pregnancy. I am also glad that they accepted my insurance which made the journey much more affordable.